Take this True or False Quiz and Test Your Knowledge

1. ___ The department has the authority to investigate below cost fuel pricing.
   

2. ___ The department regularly handles complaints filed by one business against another.
   

3. ___ The department cannot advise the consumer whether or not a business is reputable.
   

4. ___ The department routinely recommends a company with whom consumers should do business.
   

5. ___ The department represents individuals in legal matters.
   

6. ___ The department does not bring criminal actions against businesses.
   

7. ___ If either party is represented by counsel or has filed legal action, the department may continue to pursue the complaint.
   

8. ___ The department can only work towards a voluntary resolution of a complaint against a business unless the business is regulated under the Code.
   

9. ___ The department offers legal advice.
   

10. ___ The department does not have the authority to represent consumers who are served by municipal utilities or electric co-ops.

Click Here for Answers

The Department serves consumers through the following activities:

• The analysis and investigation of individual complaints;

• The investigation of business practices if patterns of fraud are indicated or suspected;

• We refer to agencies with direct jurisdiction for immediate and specific assistance;

• We provide public education and informational programs designed to educate the consumer about credit practices and problems, unfair and deceptive practices, remedies and relief available to consumers;

• The initiation of and participation in legal actions to prevent individuals from violating the S.C. Consumer Protection Code, to prohibit unconscionable conduct, and to protect consumers from paying excessive or unfair discriminatory utility and insurance rates;

• We inform consumers who file requests under the Freedom of Information Act whether complaints have been filed against a particular company and how the complaints were resolved;

• We provide legal representation of the public in utility, insurance rate, and policy proceedings before State and Federal regulatory agencies

• The licensing and regulation of motor clubs, rent-to-own businesses, physical fitness service organizations, pawn brokers, mortgage loan brokers, automobile brokers, athletic agents, staff leasing companies, private personnel placement agencies, telephone solicitation companies, and continuing care retirement communities