• What is the objective of the list?

  To inform the public of ALL businesses or individuals who have not responded to written complaints or who have failed to provide resolutions as promised.

• What is the effective date of the list?

This list will be effective with all complaints received on and after October 15, 2003.

• What is the advantage or purpose of this list?

  The S.C. Department of Consumer Affairs is implementing this list to educate consumers about the businesses or individuals who have not responded to one or more written complaints.

• When may a business or individual be removed from the list?

  In order for a business to be removed, ALL of their outstanding complaints must be answered in writing.

• What criteria is used for a business or individual to be added to the list?

  The business does not respond to a complaint.

The business response is received but the resolution is not provided aspromised.

A complaint extension is requested by the business or individual, but a response is not received.

• What information will be included on the BUYER BEWARE LIST?

  The list will contain the name and address of the business for both in and out-of-state business.

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BUYER BEWARE LIST

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