are pleased to make our Consumer Complaint Form available to you
carefully the following information before completing and filing
the electronic complaint form. Be businesslike and refrain from
making degrading remarks or unfounded accusations. Your
complaint will not be processed if it contains profanity or vulgar
language. It is vital that you provide all
of the requested supporting documents. You must submit two copies
of those documents within five (5) week days after electronically
filing your complaint. Please note we cannot process your complaint
without the name and address of the business.
The South Carolina
Consumer Protection Code defines a consumer transaction as "a
transaction arising out of the production, promotion or sale of
consumer goods and services." The Department is authorized
to accept complaints involving consumer transactions. We
are limited to functioning as an intermediary and working towards
a voluntary resolutions unless the business is regulated
under the statutes administered by the Department.
the guidelines of the Consumer Protection Code, the Department cannot
intervene in your complaint if the transaction involves one business
with another business or between two individuals, if you are represented
by an attorney or if legal action has been taken by one of the parties.
If your complaint falls within the jurisdiction of another agency,
we are required, by law, to forward it to that agency.
will be assigned to an analyst who will determine if the Department
can assist you. Written notice will be sent to the business requesting
a reply or suggested resolution. Because of record keeping requirements
and the need for accuracy, your complaint must be in writing. We
cannot accept your complaint by telephone.
Once a reply
is received from the business, the analyst will compare the facts
presented in your complaint and the facts given by the business.
Please contact the Department if your complaint is resolved
before you hear from us.
will contact you if we do not receive a response from the business.
If the business fails to respond, the analyst will evaluate the
complaint to determine whether to phone the business, recommend
Department enforcement or refer the complaint to another agency.
Additionally, if the business fails
to respond, the business may be added to the Department's "Buyer
cannot always resolve complaints to the satisfaction of all consumers;
however, we will try to determine the obligation of the business
based on the facts. Our complaint analysts are knowledgable about
consumer rights and have access to attorneys who provide legal guidance
for the staff.
may directly or indirectly benefit from administrative or civil
actions taken by the Department, Staff
Attorneys represent the State of South Carolina and do not represent
individuals in Court.
Department receives a large number of complaints which require varying
lengths of time to resolve. Your patience is appreciated and we
will contact you as soon as possible.