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SOUTH
CAROLINA DEPARTMENT OF
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HEALTH
SPAS |
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Ask
Consumer Affairs Teletips |
Looking for a way to get in shape? You might be considering joining a health spa or exercise gym. While many people regularly use and enjoy these facilities, others have filed complaints with the Department of Consumer Affairs concerning high pressure sales tactics, misrepresentation about facilities and services, and failure to honor cancellation and refund clauses. Complaints also have been filed about health clubs that have gone out of business. Consumers can avoid disappointment if they find out about the health club's fees, contractual requirements and facilities before they join. Consider visiting the spa during the time you plan to use it to see if it is overcrowded. You should also ask if there is a trial period during which services can be sampled free of charge, if there are limits on the number of people who can join and the number of members the club has. Some spas ask consumers to join right away and offer them special rates as an incentive. Before you sign the contract, take it home and read it carefully to make sure of the following:
For other reasons, the facility might have no obligation to let you cancel. This is especially important if you choose long-term membership.
Be wary of automatic monthly billing to your charge card or debit from a checking account. These are easier to start than to stop. Talk with other current members regarding their satisfaction. Before joining, contact the Department of Consumer Affairs to find out if complaints have been received about the health club and what state laws regulate them. Finally, remember you are obligating yourself to pay for the service - whether you use it or not. Don't be pressured into signing. No one ever regrets the contracts they didn't sign.
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