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SOUTH
CAROLINA DEPARTMENT OF
CONSUMER AFFAIRS
3600
Forest Drive, 3rd Floor
P.O. Box 5757
Columbia, SC 29250
(803) 734-4200 or (800) 922-1594 (toll free in S.C.)
Teletips (803) 734-4215 or (877) 734-4215 (toll free in S.C.)
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RENTING
CARS |
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Ask
Consumer Affairs
Click
Below

Teletips
RECORDED CONSUMER INFORMATION
(803) 734-4215 or
(888) 734-4215 (toll free in S.C.)
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Renting a car can be confusing and expensive if you don't understand
industry terms and how fees are calculated. If you have
a poor driving record, renting a car may be next to impossible.
Before you reserve a car, think about the size you want or need
and how much you're willing to spend. This will help you
avoid making a hasty or expensive decision that you may regret
later. At the same time, be aware that vehicle classification
systems vary. The terms "compact," "mid-size,"
and "luxury" sometimes differ among companies.
Call several rental car companies for price
estimates, or check rates through your travel agent. Ask
about specials geared to the length of time you need the vehicle.
Many companies offer weekly or weekend deals. If your plans
are flexible, you may be able to save money by renting a car when
price breaks are available. But be sure to ask about
restrictions on special offers, including blackout dates when
an advertised price may be available.
Ask if the rental car company checks the driving
records of potential customers. Many companies now check
driving records when customers arrive at the counter. Some
reject customers whose driving records don't meet company standards.
Even if you have a confirmed reservation, you may be disqualified
from renting a car for moving violations within the last few years;
seat belt law violations; accidents, regardless of fault; convictions
for Driving Under the Influence (DUI), reckless driving with an
invalid, suspended or revoked license.
Ask if there may be charges that could increase
an advertised base rate, such as Collision Damage Waiver (CDW)
fees; a deposit or refundable charge; airport surcharges and drop-off
fees; fuel charges; mileage fees; taxes; additional-driver fees;
underage-driver fees; out-of-state charges; and equipment-rental
fees (for items such as ski racks and car seats).
Collision Damage Waiver (CDW) is an optional
charge which generally costs $9 to $13 a day. Rental car agents
may urge you to buy this option. Although they call it "collision
damage" coverage, it's not technically collision insurance.
Rather, it is a "guarantee" that the rental company
will pay for damages to your rented car. By declining the
waiver, you accept responsibility for any damages. Under
CDW, however, the company will not pay for bodily injuries or
damages to your personal property. If you do not buy CDW
coverage and are not covered by your personal auto insurance policy
or otherwise covered, you could be liable for damages to the car.
Some rental companies may hold you liable only for the first $1,000
or $2,000. If you rent cars frequently, check with your
own insurance agent to see if you can get this coverage cheaper
with a rider to your regular coverage.
Some CDWs exclude coverage under certain circumstances.
For example, coverage may be revoked if you damage the car when
driving it in a negligent manner, on unpaved roads, or out of
the state in which you rented the vehicle. Some companies
void their CDW coverage if a driver drinks alcohol or if a non-authorized
driver operates the car.
The coverage offered by rental car companies
may duplicate insurance you have through your auto and homeowner's
policies. Coverage under your medical plan would offer protection
that CDW coverage lacks. Read your insurance policies and
medical plan for specifics. If you're not sure about the
coverage, call your insurers. If you're traveling on business,
your employer may have insurance that covers you. Also,
some credit card companies and motor clubs provide members with
free rental protection when you use their cards to pay for rentals.
Remember, before you sign your rental agreement
ask about terms and charges.
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